Privacy Policy
This Privacy Policy explains how Photon Carve Inc (“PhotonCarve,” “we,” “us,” or “our”)
collects, uses, and shares information when you visit photoncarve.com (the “Site”) or purchase our
products and services (the “Services”).
If you have questions or requests, contact us at info@photoncarve.com.
1) Information We Collect
Information you provide
- Account & checkout info: name, billing/shipping address, email, phone, order details.
- Payment information: handled by our payment processors (e.g., Stripe/PayPal). We do not store full card numbers on our servers.
- Photos & content you upload: images and text for custom engraving; associated metadata (e.g., timestamps).
- Customer support: messages, attachments, context about your order.
Information collected automatically
- Device & usage data: IP address, browser type, device identifiers, pages viewed, time on page, referring/exit pages.
- Cookies & similar tech: used for essential site functions, analytics, and (if enabled) marketing.
Information from third parties
- Payment processors & shipping partners: payment confirmations, fraud signals, tracking numbers, delivery status.
- Analytics/ads partners (if enabled): aggregated insights about visitors and ad performance.
2) How We Use Your Information
We use your information to:
- Process and fulfill orders, including production of your custom crystal.
- Communicate about your order, delivery, and support requests.
- Operate, secure, and improve the Site and Services.
- Personalize content and (if enabled) measure marketing/advertising performance.
- Comply with legal obligations and enforce our Terms.
3) Your Photos & Uploaded Content
- Production: We transform your uploaded image(s) into a 3D engraving inside crystal. Our engravers and production partners may access files strictly to create your order.
- Retention: We keep production files for a limited period (e.g., 180 days) to support reorders, replacements, and quality assurance, then delete or anonymize them unless a longer period is required by law or you request deletion sooner (see “Your Rights”).
- Permissions: By uploading, you represent that you own or have permission to use the content and the likeness of any person depicted for this purpose. See our Terms for more details.
4) Sharing of Information
We share information with:
- Service providers & partners: payment processors, fraud prevention tools, printing/engraving & fulfillment partners, hosting, email providers, analytics/ads vendors (if enabled), IT/security.
- Legal & safety: when required by law or to protect rights, safety, or property.
- Business transfers: as part of a merger, acquisition, or asset sale, subject to this Policy.
We do not sell your personal information in exchange for money. If we use targeted advertising or cross-context behavioral advertising in the future, we will provide appropriate opt-outs.
5) Cookies & Analytics
- Essential cookies: required for site functionality (cart, checkout, login).
- Analytics cookies (optional): help us understand site usage and improve performance.
- Advertising cookies (optional): used for retargeting or measuring ads.
You can manage preferences via your browser and (if implemented) our cookie banner/settings. For EU/UK visitors, non-essential cookies will only run after consent.
6) Data Retention
We retain personal information only as long as necessary for the purposes described above:
- Orders & tax records: kept for the period required by applicable law.
- Support communications: kept to resolve issues and improve service.
- Production files: see Section 3 (“Your Photos & Uploaded Content”).
7) Your Rights & Choices
Depending on your location, you may have rights to:
- Access, correct, or delete certain personal information.
- Opt out of marketing emails (use the unsubscribe link).
- Withdraw consent for non-essential cookies/processing (where applicable).
- California residents (CPRA): rights to know, delete, correct, and to opt-out of “sharing” for cross-context behavioral advertising. To exercise rights, contact info@photoncarve.com.
- EU/UK residents (GDPR): rights to access, rectify, erase, restrict, object, and data portability; you may also lodge a complaint with your local data authority.
We will verify your request consistent with applicable law.
8) Children’s Privacy
Our Services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.
9) Data Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; please keep your account details confidential.
10) International Transfers
We are based in the United States and may process information in the United States and other countries. Where required, we use appropriate safeguards for international data transfers.
11) Changes to This Policy
We may update this Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on this page and, when appropriate, notified by email.
12) Contact Us
Email: info@photoncarve.com